Return, Exchange, Shipping & Delivery Policy

At Haskell Furniture & Flooring, customer satisfaction is our priority. We understand that purchasing furniture and flooring is an important investment, and our knowledgeable sales associates are here to help you choose the right products before you buy.

All exchanges, returns, and order cancellations are subject to management approval.

Returns & Exchanges

If you need assistance with a return or exchange, please contact the store where your purchase was made. Your sales associate will explain the available options and determine whether your purchase qualifies under this policy.

Defective Merchandise Most products sold by Haskell Furniture & Flooring are covered by a manufacturer's one-year limited warranty for parts and labor. Warranty coverage varies by manufacturer.

Products that arrive with a manufacturing defect must be reported within 48 hours of delivery or pickup.
After the initial 48-hour period, each claim will be verified by the store and may be handled directly with the manufacturer unless otherwise required by law.
Manufacturer contact information is included with your product documentation.
Most manufacturers require an authorized service technician to inspect the product before approving repairs or replacement.

Comfort Preference Individual comfort preferences are subjective and are not considered manufacturing defects. A mattress, recliner, sofa, loveseat, chair, or other upholstered furniture that is deemed too firm, too soft, or otherwise uncomfortable does not qualify for return, exchange, or warranty service unless a manufacturer-approved defect is present.

Merchandise Damaged During Delivery

All merchandise delivered by Haskell Furniture & Flooring is inspected before delivery.

Please inspect your merchandise carefully at the time of delivery.

If you notice shipping or delivery damage:

Notify the delivery team before they leave your residence whenever possible.
You may refuse delivery of any item that arrives with significant damage.
We will arrange for repair or replacement at no additional cost when damage occurred during delivery.

If concealed damage is discovered after delivery, notify your local store as soon as possible. Additional documentation or photographs may be required to process your claim.

Natural Product Variations

Many of the products we sell are manufactured using natural materials.

Variations in wood grain, wood color, knots, mineral streaks, leather texture, leather markings, fabric dye lots, natural stone veining, color variation, and other naturally occurring characteristics are normal and contribute to the uniqueness of each piece. These natural variations are not considered manufacturing defects and are not grounds for return, exchange, or warranty claims.

Returns for Customer Preference

If your purchase does not meet your expectations, please contact your local store to discuss available options.

To qualify for return consideration:

Merchandise must be in like-new condition.
Merchandise must be free from stains, tears, odors, smoke damage, pet damage, or excessive wear.
Merchandise must not have been installed, assembled, modified, or altered.
Mattresses, bedding accessories, pillows, and other hygiene-sensitive items cannot be returned once opened unless covered by a manufacturer's warranty.
Products that have been used, installed, or attempted to be installed are not eligible for return.

Approved returns may be subject to a 25% restocking fee.

Original delivery, shipping, and handling charges are non-refundable.

Customers are responsible for any return transportation or shipping costs unless the return is due to a verified manufacturer defect or delivery damage.

Special Orders

Special-order merchandise is manufactured or ordered specifically for you and cannot normally be resold.

Because of this:

Order cancellations after the order has been placed may be subject to a 25% cancellation/restocking fee.
Once special-order merchandise has been delivered or removed from its original packaging, it is not eligible for return or exchange, except for verified manufacturer defects or shipping damage.

Flooring Products

Flooring products that have been cut, installed, glued, nailed, or otherwise altered are not eligible for return.

Unopened cartons of regularly stocked flooring may be eligible for return with management approval and may be subject to a restocking fee.

Special-order flooring is non-returnable.

Extended Protection Plans

Any extended protection plan or furniture protection program offered by Haskell Furniture & Flooring is separate from the manufacturer's warranty.

Purchasing an extended protection plan does not modify, extend, replace, or alter the manufacturer's warranty, this Return Policy, or any applicable exchange policy. Coverage is governed solely by the terms and conditions of the specific protection plan.

Refunds

Approved refunds will be processed using the original method of payment whenever possible.

Please allow adequate processing time after the returned merchandise has been inspected and approved.

Shipping & Delivery Policy

A representative from Haskell Furniture & Flooring will contact you to schedule and confirm delivery.

Delivery dates are estimates and may change due to manufacturer delays, weather conditions, transportation issues, or other circumstances beyond our control.

Special-order merchandise generally requires additional processing and shipping time. Customers will be notified when special-order items arrive at our warehouse.

We do not ship to P.O. Boxes.

Delivery Charges

Delivery and shipping charges are determined based on the delivery location, merchandise purchased, and delivery requirements.

Any applicable delivery fees will be disclosed before your purchase is finalized.

Sales Tax

Sales tax will be collected as required by applicable state and local laws. Riverton, Worland, Lovell = 5% Cody = 4%

Wyoming purchases will be charged the appropriate state and local sales tax.

Out-of-state purchases will be taxed according to the applicable laws governing the destination of the merchandise.

Acceptance of Terms

By placing an order with Haskell Furniture & Flooring, the customer acknowledges that they have read, understand, and agree to this Return, Exchange, Shipping & Delivery Policy.

Haskell Furniture & Flooring reserves the right to refuse any return or exchange that does not comply with this policy and reserves the right to cancel any order when necessary.